REFUND POLICY

💸 Refund Policy

At [Your Store Name], your satisfaction is our top priority. We stand behind the quality of our cosmetics and want you to feel confident in every purchase.

🧴 Due to the nature of our products

For hygiene and safety reasons, we do not accept returns or offer refunds on opened or used cosmetic items. This includes skincare, makeup, and beauty tools.

✅ Eligible Refunds

We will gladly offer a refund or replacement in the following cases:

  • You received the wrong item

  • Your item arrived damaged or defective

  • Your order was lost in transit

To request a refund, please contact us at [your support email] within 7 days of receiving your order, including your order number and photos (if applicable). We’ll review your request and respond promptly.

🚫 Non-Refundable Items

  • Opened or used products

  • Sale or clearance items

  • Gift cards

⏳ Processing Time

Approved refunds will be processed within 5–7 business days and credited back to your original payment method.


Need help? Our customer care team is here to assist with any concerns. Reach out anytime, we’re happy to help make things right.